Privacy Policy

1. Introduction

5XRummy ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online rummy gaming platform ("Service").

By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us when you:

• Register for an account (name, email address, phone number, date of birth)
• Complete your profile
• Make deposits or request withdrawals (payment information, bank details)
• Contact our customer support
• Participate in promotions or surveys
• Verify your identity (government-issued ID, address proof)

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device information (device type, operating system, browser type)
• IP address and geolocation data
• Usage data (pages visited, features used, time spent)
• Gameplay data (games played, scores, win/loss records)
• Cookies and similar tracking technologies

2.3 Financial Information

We collect financial information necessary to process deposits and withdrawals, including:

• Payment method details (UPI, bank account, card information)
• Transaction history
• Wallet balance and transaction records

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create and manage your account, verify your identity, and process your transactions
• Service Delivery: To provide, maintain, and improve our gaming platform and services
• Security: To detect and prevent fraud, cheating, and unauthorized access
• Customer Support: To respond to your inquiries, resolve disputes, and provide customer support
• Communication: To send you service-related notifications, updates, and promotional offers (with your consent)
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
• Analytics: To analyze usage patterns, improve user experience, and develop new features
• Marketing: To send you promotional materials and offers (you can opt-out at any time)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors and financial institutions
• Cloud hosting and data storage providers
• Customer support service providers
• Analytics and marketing service providers
• Identity verification services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests or regulations
• Enforcement of our Terms and Conditions
• Protection of our rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: We use SSL/TLS encryption to protect data in transit
• Secure Storage: Your data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to your personal information
• Regular Security Audits: We conduct regular security assessments and updates
• Payment Security: All payment transactions are processed through secure, PCI-compliant payment gateways

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Detect and prevent fraud

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Some information may be retained for longer periods if required by law or for legitimate business purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

You can access and update your personal information at any time through your account settings or by contacting our support team.

7.2 Data Portability

You have the right to request a copy of your personal data in a structured, machine-readable format.

7.3 Deletion

You can request deletion of your account and personal information, subject to legal and contractual obligations.

7.4 Opt-Out

You can opt-out of marketing communications by:

• Clicking the unsubscribe link in marketing emails
• Adjusting your communication preferences in account settings
• Contacting our support team

7.5 Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze how you use our Service
• Provide personalized content and advertisements
• Improve security and prevent fraud

Types of Cookies We Use:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our Service
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings.

9. Children's Privacy

Our Service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected information from a child under 18, we will take steps to delete such information immediately.

If you believe we have collected information from a child under 18, please contact us immediately.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties.

We encourage you to review the privacy policies of any third-party websites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our Service, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Displaying a notice on our platform

The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised.

Your continued use of our Service after any changes constitutes your acceptance of the updated Privacy Policy.

13. Your Consent

By using our Service, you consent to:

• The collection, use, and disclosure of your information as described in this Privacy Policy
• The processing of your information in accordance with applicable data protection laws
• The transfer of your information to third parties as described in this Privacy Policy

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@5xrummy.com
• Phone: +91 12345 67890
• Helpline: 9643006363 (24/7 Support)

We will respond to your inquiry within a reasonable timeframe as required by applicable law.

15. Grievance Officer

In accordance with Indian data protection laws, if you have any grievances regarding the processing of your personal information, you may contact our Grievance Officer:

• Email: privacy@5xrummy.com
• Response Time: We will respond to your grievance within 30 days